9culb takes your privacy seriously. This document explains exactly how we collect, use, and protect your personal information — nothing hidden.
9culb ("we", "Platform") respects the privacy of every user who uses our services. As an online sports betting and casino platform operating in Malaysia, we understand that your personal information is a trust that must be handled with full responsibility.
This Privacy Policy details the types of data we collect, why we need it, how it is processed and stored, and the rights you hold as the owner of that data. We have written this document in plain language — not complex legal terms — because we believe transparency is the foundation of trust.
This Privacy Policy applies to all users who access 9culb through our official website, Android app, iOS app, or any other official channel provided by us.
We only collect data that is necessary for clear and legitimate purposes. Below are the categories of personal data we process:
| Data Category | Example Information | Resources |
|---|---|---|
| Personal Identity | Full name, identification card number, date of birth, gender | Provided by the user during registration & KYC |
| Contact Information | Email address, mobile phone number, mailing address | Provided by the user |
| Financial Data | Bank account number, bank name, deposit and withdrawal records | Provided by the user during transactions |
| Verification Data | ID card copies, verification selfies, KYC documents | Uploaded by the user for the KYC process |
| Technical Data | IP address, device type, operating system, web browser, device ID | Automatically collected during platform use |
| Usage Data | Betting records, games played, session duration, user preferences | Automatically generated during platform use |
| Communication Data | Support chat records, emails sent to us, feedback | Generated through communication with our team |
The data we collect is used for the following purposes only. We will not use your data for any other purpose without notifying you first:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), 9culb processes your personal data on the following legal bases:
You have the right to withdraw your consent at any time. However, withdrawing consent may affect our ability to provide services to you.
9culb does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we do share your data with a limited set of third-party categories in the following situations:
We continuously invest in security infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented include:
While we take all reasonable steps to protect your data, no system is completely 100% immune to evolving cyber threats. In the event of any data breach affecting your information, we will notify you within 72 hours after we become aware of the incident, in line with industry best practices.
We retain your personal data only for as long as it is needed for the stated purposes or as required by law. Below are the data retention guidelines we follow:
When the retention period expires, your data will be securely deleted or anonymised in a way that prevents re-identification.
Under Malaysia's PDPA, you have the following rights regarding your personal data held by 9culb. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction through your account settings or customer support.
You have the right to request deletion of your data under certain circumstances, subject to our legal obligations to retain specific records.
You may object to the processing of your data for direct marketing purposes at any time by contacting our team.
You have the right to receive your personal data in a machine-readable format for transfer to another provider if you wish.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
The 9culb platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
In the course of our operations, your personal data may be transferred to and stored on servers located outside Malaysia. When such transfers occur, we ensure that:
By using the 9culb platform, you consent to cross-border data transfers as described here, carried out solely to enable us to provide you with better services.
We will update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each update will include a new amendment date at the top of this document.
When material changes occur — such as changes to the types of data collected, the purposes for which data is used, or user rights — we will notify you via:
Continued use of the 9culb platform after such changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact our Data Privacy Officer through the following channels:
If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to Malaysia Department of Personal Data Protection concerned.
For more information on our platform's terms of use, please refer to the Terms and Conditions. If you have frequently asked questions, visit the FAQ us.
We do more than comply with the law — we build a culture of privacy from within
All data is transmitted and stored using 256-bit SSL and AES-256 encryption — the same standard used by leading financial institutions worldwide.
All our data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010, not merely meet the minimum requirements.
Through your account settings, you may request access to, correction of, or deletion of your data at any time — hassle-free and without unnecessary questions.
Our security infrastructure undergoes regular penetration testing and independent audits to ensure there are no vulnerabilities that could compromise your data privacy.
Your personal data has never been and will never be sold to any third party for marketing purposes. This is not just a promise — it is our core principle.
In the event of any security incident involving your data, we are committed to notifying you within 72 hours — transparently and responsibly.
Enjoy a safe, transparent, and responsible online sports betting and casino experience — with an uncompromising commitment to your data privacy.