Terms and Conditions 9culb — Complete User Platform Guide

1 Acceptance of Terms of Use

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and 9culb ("Platform", "We", "Company"). This Agreement governs your use of the website, mobile application, and all services provided by 9culb.

Continued access to or use of our platform — whether through the official website, Android app, or iOS app — means you fully accept the terms stated here. This acceptance is automatic and ongoing for as long as you use 9culb's services.

9culb reserves the right to update or amend these terms at any time. Any material changes will be communicated to registered users via email or in-app notification. Continued use after such notice constitutes acceptance of the updated terms.

2 User Eligibility

To use the 9culb platform, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration — this is an absolute requirement with no exceptions
• Not appearing on any list of individuals prohibited or restricted by relevant authorities
• Register only one account per individual — multiple account registrations are strictly prohibited
• Not acting on behalf of any third party without written authorisation from 9culb
• Possessing full legal capacity to enter into a binding agreement

9culb uses an automated age verification system during the KYC (Know Your Customer) process. Any attempt to register using false information or manipulated documents will result in immediate account termination and potential prosecution under applicable laws.

3 Registration & Account Management

During registration, you are required to provide accurate, current, and complete information. Required details include your full name as per your official identification document, an active mobile number, and a valid email address. This information is used for identity verification, account-related communications, and financial processing.

You are fully responsible for all activities that occur within your account. Your password must be kept confidential and must not be shared with any other party. If you suspect your account has been compromised or accessed without authorization, please contact our support team immediately.

9culb provides two-factor authentication (2FA) for all accounts as an added layer of security. You are strongly encouraged to enable this feature in your account settings.

• Each user is only permitted to hold one active account at any one time
• Accounts found sharing the same bank account or e-wallet information may be merged or terminated
• The KYC verification process must be completed within 7 days after registration to fully activate the withdrawal function
• 9culb reserves the right to request additional documents at any time for further identity verification purposes

4 Deposit & Withdrawal of Funds

9culb supports a wide range of local Malaysian payment methods including FPX, DuitNow, direct bank transfer, and popular e-wallets such as Touch 'n Go eWallet and GrabPay. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

Deposit Conditions:

• The minimum deposit is RM20 per transaction
• The maximum deposit amount depends on your chosen payment method and your account verification level
• Deposited funds will be credited to your account within 5 minutes after successful payment verification
• Deposits may only be made using a bank account or e-wallet registered in your own name — third-party deposits are not accepted

Withdrawal Conditions:

• The minimum withdrawal is RM50 per transaction
• Withdrawals are processed within 15 minutes for accounts that have completed KYC verification
• Funds will only be transferred to the same bank account or e-wallet used for the deposit, except in special circumstances requiring management approval
• The first withdrawal requires additional verification for security purposes
• 9culb does not charge any processing fees for standard withdrawals

5 General Betting Rules

All bets placed on the 9culb platform are subject to the following general betting rules. Users are responsible for understanding these rules before placing any bet.

• Confirmed bets cannot be cancelled or amended except through the Cash Out available in specific markets
• 9culb reserves the right to void or cancel bets if there is a clear technical error in odds setting
• Bets placed after a sports event has started (except permitted in-play bets) will be automatically voided and funds returned
• Maximum bet limits are displayed on each market — these limits may vary by sport type, league, and bet type
• Wins obtained through exploitation of technical errors, undue arbitrage, or any form of fraud will be voided and the account in question may be suspended
• All market outcomes are subject to the official decisions of the relevant sports governing body

For esports betting, 9culb uses live data from trusted esports data providers. Any disputes regarding match results will be resolved based on the official records of the tournament organiser.

6 Bonuses, Promotions & Rewards

9culb offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions that will be clearly stated on the relevant promotions page. The following are general conditions applicable to all bonus types:

• Wagering requirement (rollover): Each bonus carries a wagering requirement that must be met before a withdrawal is permitted — this requirement will be clearly stated on the Promotions
• Bonuses may only be used for wagering purposes on the 9culb platform and cannot be transferred or directly converted to cash
• Each user is eligible for each type of promotional bonus once only, unless otherwise stated
• 9culb reserves the right to withdraw or modify any bonus if there is evidence of abuse or attempts to exploit the promotions system
• Bonuses cannot be combined with other promotional offers unless specifically stated
• The bonus validity period is typically 7 to 30 days depending on the type of promotion

7 Responsible Gaming

9culb is fully committed to the principles of responsible gaming. We believe that betting and online gaming should be an enjoyable form of entertainment, not a burden or source of financial stress.

Our platform provides the following self-management tools, accessible at any time through your account settings:

• Deposit Limit — set a maximum daily, weekly, or monthly deposit amount
• Loss Limit — limit the total amount you can lose within a set period
• Session Time Limit — receive automatic alerts when your playing session exceeds the limit you have set
• Temporary Self-Exclusion — suspend access to your account for 24 hours, 7 days, 30 days, or a duration of your choosing
• Permanent Self-Exclusion — permanently close your account if you feel the need to do so

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

8 Privacy & Data Protection

The collection, processing, and storage of users' personal data is conducted in accordance with Privacy Policy our detailed policy and the Personal Data Protection Act 2010 (PDPA) Malaysia. By using our platform, you agree to the data management practices set out in that Privacy Policy.

In summary, 9culb collects personal data for the following purposes:

• Identity verification and KYC compliance
• Secure financial transaction processing
• User experience improvement and platform personalization
• Communications related to your account, promotions, and service updates
• Compliance with legal and regulatory requirements

Your data will not be sold or shared with third parties for marketing purposes without your consent. All data is stored on servers protected with enterprise-grade encryption and accessed only by authorized personnel.

9 Account Restrictions, Suspension & Termination

9culb reserves the right to suspend, restrict, or terminate a user account at any time without prior notice if there is reasonable cause, including but not limited to:

• Violating any section of these Terms and Conditions
• Providing false or misleading information during registration or the KYC process
• Engaging in fraud, money laundering, or any other illegal activities
• Abuse of the bonus or promotions system
• Use of automated software (bots), odds-scanning tools, or any technical method to gain an unfair advantage
• Attempts to hack, breach, or disrupt the platform's systems
• Abusive or threatening behaviour towards support staff

In cases of termination due to a breach of terms, the account balance may be withheld pending an internal investigation. For voluntary termination by the user, all valid remaining funds will be processed for withdrawal once the final review is completed.

10 Liability Limit & Disclaimer

9culb provides this platform on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will be free from technical errors, connectivity disruptions, or delays caused by factors beyond our control.

• 9culb is not liable for any losses arising from service disruptions, internet connectivity issues, or third-party failures
• We are not liable for any indirect, consequential, or punitive losses related to the use of our platform
• 9culb's total liability to any user within any 12-month period is limited to the amount actually deposited by that user during the relevant period

Users acknowledge that sports betting and casino games involve real financial risk. 9culb provides no guarantee of wins and is not responsible for any losses incurred through betting activities.

11 Terms Amendment

9culb reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes — such as updates to withdrawal policies, key bonus conditions, or liability limits — will be communicated to all registered users via:

• In-app notifications on 9culb
• Email to the address registered to your account
• Prominent notices on the platform's home page

Minor changes to the language or format of this document may be made without specific notice. It is the user's responsibility to review this Terms and Conditions page periodically. The date of the most recent update will always be displayed at the top of this document.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you. You can reach us through the following channels:

• Live Chat: Available on the 9culb app and website, 24 hours a day, 7 days a week
• Support Email: [email protected] (response within 2 hours on business days)
• Support Languages: Malay and English

For formal complaints, please include your account number, the date and time of the incident, and a detailed description to help our team resolve your issue as quickly and efficiently as possible.

For more information on how we handle your data, please refer to our Privacy Policy ours. For frequently asked questions about platform usage, visit the FAQ ours.